Refund Policy

At icon-collection, we want you to be completely satisfied with your new eyeglasses. This Refund and Return Policy outlines the conditions under which you can return items and receive a refund. Please review this policy carefully before making a purchase from our summer sale or regular collection.

1. General Policy

You may return most new, unused eyeglasses within 30 days of delivery for a full refund. Items must be in their original condition and packaging to be eligible for a return. We understand that finding the perfect pair of glasses is important, and we strive to make the return process as straightforward as possible for our valued customers.

2. Eligible Items & Conditions

To qualify for a return, the eyeglasses must be unworn, undamaged, and include all original tags, cases, and cleaning cloths. A valid proof of purchase, such as your order number or receipt, is also required. We reserve the right to refuse returns that do not meet these conditions, as the integrity of our products is paramount.

3. Non-Refundable Items

Certain items are excluded from our general return policy. This includes any eyeglasses that have been customized with prescription lenses, as these are made specifically for individual needs. Also, items explicitly marked as 'Final Sale' during special promotions are not eligible for returns or exchanges. Gift cards are also non-refundable.

4. How to Request a Refund

To initiate a return, please contact our customer service team via email within the 30-day return window. You will need to provide your order number and a brief reason for the return. Our team will then provide you with detailed instructions on how to package and ship your eyeglasses back to us, including a return authorization number.

5. Processing Time

Once we receive your returned eyeglasses and verify their condition, your refund will be processed promptly. Please allow 7-10 business days for the refund to be credited back to your original payment method. The timing of the credit appearing on your statement may vary depending on your bank or credit card company.

6. Exchanges & Replacements

If you received a defective or damaged pair of eyeglasses, please contact us immediately for assistance. We will gladly arrange for an exchange or replacement of the faulty item at no additional cost to you. For non-defective items, we do not offer direct exchanges; you will need to return the original item for a refund and place a new order for the desired product.

7. Contact & Disputes

Should you have any questions or concerns regarding our refund policy, or if you encounter any issues with your refund request, please do not hesitate to contact our customer support team. We are committed to resolving any disputes fairly and efficiently. Your satisfaction with icon-collection is our top priority.

Contact Us

Email: support@icon-collection.today

Address: 134 Harrison Ave, Seattle, WA 98130